Refund and Returns Policy

Overview

Dear Customer,

Thank you for your purchase! We’re so glad you chose to shop with us. We know our products are of the highest quality and authentic, and we hope you’ll love them as much as we do.

To ensure that your experience is a positive one, please follow these guidelines:

– Items must be returned within 24 hours (within Accra), within two days for (outside Accra) orders of receiving your order.

– Items must be unworn and unwashed.

– Pierced jewellery cannot be returned for health and hygiene reasons.

– Underwear and swimwear can only be returned if the hygiene seal has not been removed.

– Beauty products and accessories cannot be returned for hygiene reasons.

– Shoes must be tried on indoors.

– Items must have all tags attached.

Our refund and returns policy last for the above period. If it passes since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging to complete your return. We require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us, please.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we will refund the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.